Experienced and Dedicated Claims Professionals
Chief Claims Officer, James Engel is responsible for the overall strategic direction of the company’s global claims operation and, together with John O'Connor, Global Head of Reinsurance Claims and our experienced claims team, ensures that our Claims function meets the highest standards of service and operational excellence. Our seasoned professionals are aligned with each of our specialty product lines and geographies and consistently employ best practice standards. As needed, we partner with specialized claims consultants to ensure that no matter how complex our client's claim may be, the proper technical expertise is employed to analyze and resolve the loss.
Value Added Client Services
In addition to providing timely and high-quality claims management, our claims team offers advisory services to our business partners. Periodic claims reviews of our reinsurance clients provide valuable feedback including independent claims analyses, perspectives on mutual reserving philosophies, recommendations on third-party consultants and attorneys and suggestions to improve loss notification processes. The team offers tailored claims and legal research and provides operational reviews to our clients resulting in observations and recommendations on their claims department organization, staffing, processes and technology.